Return and Refund Policy

Thank you for shopping at Webzidemarket. We appreciate your business and want to ensure you’re fully satisfied with your purchase. If, for any reason, you’re not completely happy with your purchase, please review our return and refund policy below.

General Terms

You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled.

You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.

We only replace items if they are defective or damaged.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 10 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.

Defective or Damaged Products

In the unfortunate case that your customer’s order arrives damaged in the mail, please Report a problem by filling out the Return Request Form on within 10 days of your customer receiving the item and when deemed a valid claim, we will be happy to send you a replacement order. Be sure to include:

A description of the problem and details about how the order was packaged.
Pictures of the damaged order item(s) and its packaging (outside of the packaging and its inserts).
If you receive a defective or damaged order that was not caused by the content provided, we will cover the costs of a new order. This includes:
Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered product*

We want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please get in touch with us within 10 days of receiving the item and we will do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We’d much rather fix any problems and send a replacement order to make sure you are happy with you order.
If a replacement order is not feasible, or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.

Color Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

Machine type
Machine settings
Paper types
Humidity in the room
When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Return Window and Return Conditions

You can return your purchased items within 30 days of receiving the order.

To be eligible for a return, your item must:

Be unused and in the same condition as when it arrived.
Be in the original packaging

Return Process

We only replace items if they are defective or damaged.

To initiate a return, please fill out Return Request Form . We will provide you with instructions on where to send your return.

Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@webzidemarket.free.nf. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team. We’re here to help make your shopping experience exceptional from beginning to end.