I teamed up with Gelato, a worldwide Print On Demand company. They will take care of the printing and ship it right to your door. Gelato has the world’s largest production on demand network, connecting 5 billion customers worldwide. We carefully select each print partner, not based upon price but on production excellence and professionalism.

Where is my order produced?

I can deliver to more than 200+ countries worldwide and have local production in 32 countries thanks to the Gelato network of more than 130+ print partners.

Distributed production across multiple locations not only speeds up delivery times but also helps reduce costs and carbon emissions and enables you and your customers to support local businesses.

What if an order is late?

If the order is in status “Shipped” and it is past the max estimated delivery date, please contact me and I will check the tracking link for your order, as well as the order status and history. The estimated delivery date provided is based on information from carriers and is not a guarantee. For international shipments, there may be several days in between tracking updates due to customs clearance processes.

What if an order is lost in the mail?

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf. If you believe your order is lost and it meets the following criteria, we’ll be happy to send a replacement order:

• You can confirm that the address provided is correct and complete
• Your have contacted your local post office or the shipping carrier to locate the order
• The order is not marked as delivered by the shipping carrier
• It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 30 days from the Estimated Delivery Date), and
• There were no recent updates made by the shipping carrier in the tracking link.

For the order to be considered lost, I might first need to confirm this with the shipping provider.

Can I change or cancel the order after it was placed?

In general, I recommend double-checking all the details and files before processing to check out. If, however, you found a mistake in the file or address, or need to cancel the order due to other reasons, it is possible only if the order hasn’t been sent to printing. If the status of the order is later than “Passed” (either “Printed” or “Shipped”), it’s not possible to change or cancel the order, it will be printed anyway. Unfortunately, It is not possible to provide safe and secure time frames during which you will have the option to change your order after it is placed, as for each order, the amount of time before the print production will start is individual and depends on multiple factors. Contact me if you need to address this issue.

What is your return policy and quality guarantee?

If you’re not satisfied the quality of the product you received contact me within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. If our quality assurance team validates your claim, I will be happy to send a complimentary replacement order to you as quickly as possible.

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

If you have any other questions, please fill out the form on my contact page..